Account & data deletion request
Use this page to delete your Flanio account and associated data. You do not need to install the app — you can submit your request right here.
What gets deleted?
When your deletion request is confirmed, the following data linked to your account is removed:
- Your account and identity information (email, display name, user ID).
- Trips, routes and travel preferences you created.
- AI Travel Card images you generated — server copies are placed in a secure deletion queue and physically removed during operational cleanup.
- Messages you wrote to the travel assistant and your conversation history.
- Your Flân Puan balance and transaction records (de-identified).
What is not deleted?
- Copies you downloaded to your device (cards/photos saved to your gallery) are not included; you remove those from your device yourself.
- Data kept only on your device (Travel DNA answers, preference profile, memory timeline) is not on our servers; it is removed from your device when you uninstall the app.
- Limited records we are legally required to keep (if any) may be retained for the period required by applicable law.
30-day undo window. Your deletion request runs over a 30-day window. If you change your mind during this period, you can cancel your request (just email info@flanio.com.tr). When the window ends, your account is permanently removed.
Submit your request
Fill in the form below; when you press "Send deletion request", your email app opens with a pre-filled message to info@flanio.com.tr. Just press "send" to submit it.
You can also send your request directly to info@flanio.com.tr from the email on your account.
After receiving your request, we may contact you to verify your identity. For details about the deletion process and retention periods, see our Privacy Policy.