Terms of Use

Last updated: 17 October 2026

By using Flanio you accept these terms. If you do not accept them, please do not use the app.

1. Who provides the service

Flanio is a travel discovery app provided by SİSİFOS YAZILIM VE TEKNOLOJİ ANONİM ŞİRKETİ. In this document, "we" and "Flanio" refer to this company, and "you" refers to the person using the app.

Address: Caferağa Mah. Şifa Sk. No:19 Kadıköy/İstanbul · MERSİS no: 0771073654600001 · Istanbul Trade Registry no: 1164979 · Contact: info@flanio.com.tr · Canonical domain: flanio.com.tr

2. What the service is — and what it is not

Flanio is a discovery and information app. It suggests places, tells you the stories of those places in audio, helps you organise your travel plans, and lets you save your memories.

Flanio does not make reservations, does not sell tickets, and does not take payments. When you want to buy a tour, ticket, accommodation or transport, we direct you to the provider's own website. The purchase contract is formed directly between you and that provider; Flanio is not a party to it.

Flanio is not a travel agency and does not provide licensed tourist guiding services.

3. Age

Flanio is not suitable for people under 16. By using the app you confirm that you are at least 16 years old. We do not verify age.

4. Your account

You can use Flanio without creating an account (as a guest). In guest mode a temporary identity is created and tied to your device; if you change devices, access to that data is lost.

If you create a permanent account, you are responsible for keeping your login details secure. Tell us if you believe someone else is using your account.

You choose your display name. You may not use names that mislead others or suggest that you speak on behalf of another person or organisation.

5. Content you submit

You can submit reviews, photos, corrections and reports such as "this place has closed".

The content you submit remains yours. However, you grant us a worldwide, royalty-free, transferable licence to display that content in the app and in promotional material. This licence may continue for a reasonable period in backups and in previously published material after you delete the content.

For the content you submit, you confirm that: it is yours or you have the right to share it; it does not infringe anyone's copyright, trade mark or personal rights; it is not misleading, defamatory, hateful, obscene or unlawful; and if other identifiable people appear in a photo, you have obtained the permission needed to share it.

Contributions other than comments are reviewed before publication; the publication and review of comments are governed by section 6. We may decline to publish, edit or remove content following that review. Review is a quality decision and is not a guarantee that the content is accurate.

You can report inappropriate content and block users who bother you. We assess reports within a reasonable time.

What happens to your comments and ratings when your account is deleted is set out in section 6. For your other contributions: when you close your account, contributions of yours that have already been approved and published remain on Flanio, but your name, your handle and the link to your account are removed. This is because a place's story becomes shared community knowledge, independent of the person who told it. Contributions still pending review, or that were rejected, are deleted.

6. Comments and ratings

If you have a permanent account, you can write a comment about a place and give it a rating from 1 to 5. As a guest you cannot write comments; you can read and report them. You have one comment per place; you can edit or delete it later.

By sending a comment you accept these terms; the line below the send button reminds you of this. Your comment and rating are shown to other users with your display name: if your display name has more than one word, its first word and the initial of its last word are shown, and if it is a single word, it is shown unchanged. The rules in section 4 apply to display names.

The commitments and the licence in section 5 apply to comments. In addition, a comment may not contain: personal data such as phone numbers, e-mail or postal addresses, whether yours or someone else's; advertising, promotion or referral links; content unrelated to the place.

Every comment passes through a banned-phrase filter when you send it. A comment caught by the filter is not published and we tell you so; you can change the wording and send it again. We do not tell you which phrase was caught. A comment that passes the filter is published immediately; it is not reviewed separately before publication.

Anyone, including guests, can report a comment. When a comment is reported by three different permanent accounts, it is hidden automatically and put under review. We review reports; we may keep the comment hidden or make it visible again. You cannot edit, delete or republish a hidden comment. We assess reports within a reasonable time.

If your account seriously or repeatedly breaches these terms, we may turn off commenting for it. This measure does not close your account; you keep using the app, and you also keep the right to delete your own comment and to block other users. Where necessary, we may also hide that account's earlier comments. We may turn commenting back on later.

You can block another user. You do not see the comments of a person you have blocked, and they do not see yours. You can remove a block from the "Blocked users" list in the "Privacy and security" screen. Blocking does not change a place's average rating.

Every moderation action on comments is logged; entries are only added, never deleted, and the log does not contain comment text. When your account is deleted, your comments and ratings are deleted too; the link between your account and the moderation log is removed.

For abuse reports and questions about this section, write to info@flanio.com.tr. The address is also in the "Legal information" screen in the app.

7. Prohibited use

You may not: harvest data in bulk using automated tools; reverse engineer, copy, or build a derivative service from the app; access someone else's account; test or attempt to bypass the security of the system; use fake contributions, fake accounts or automation to earn Flân Points; or use the app for any unlawful purpose.

If you breach these rules we may suspend or close your account.

8. Flân Points

Flân Points are a loyalty balance earned through contributions and use of the app.

Flân Points are not money. They cannot be exchanged for cash, transferred to another user, or inherited, and they are not refunded if your account is closed. They do not create any legal claim.

We may change the rules for earning and spending points, with prior notice, in order to prevent abuse and keep the service sustainable. If we detect fraud or abuse, we may reverse the affected points.

If Flân Points become purchasable in the future, purchases will be governed by the rules and refund policies of the relevant app store.

9. Affiliate links and advertising

The app contains affiliate links to providers of tours, tickets, accommodation, eSIMs and transport. If you make a purchase through these links, we may receive a commission from the provider. This does not add any cost for you.

An affiliate relationship does not affect where a place appears in discovery. Recommendation ranking and commercial relationships are kept separate.

In the app, including on the Discover screen, you may see ads or sponsored content explicitly labelled with the word "Ad". Such content does not change the order in which places, guides and recommendations in the app appear relative to one another. An ad may be content that opens within the app, or it may take you directly to the advertiser's or provider's own website or app; for the advertised service, Flanio does not make reservations, does not sell tickets, and does not take payments.

When you reach a provider's or advertiser's website or app through an affiliate link or from an ad, that provider's or advertiser's own terms and privacy policy apply there. Flanio is not responsible for the provider's service, prices, cancellation and refund conditions, or for the service not being delivered.

10. Accuracy and artificial intelligence

Place information in the app is compiled from open data sources; audio narration texts and assistant replies are generated with the help of artificial intelligence.

This content is for information only and may be wrong. Opening hours, entry fees, open/closed status and access conditions can change. Verify important details from an official source before you rely on them.

Information in the app is not a guarantee of booking, availability or price.

11. Rights and third-party data

The Flanio name, logo, interface, software and the content we produce belong to us. These terms give you only a personal right to use the app; they do not transfer any other rights.

Place data comes from open data sources, and the attribution required by the relevant licences is shown in the app. Map imagery is subject to the map provider's own terms.

12. Data that stays on your device

Documents such as tickets, reservations and insurance, along with certain plans and location records, are stored on your device and are not uploaded to our servers. Backing up this data is your responsibility; if you lose your device, delete the app or switch devices, this data may not be recoverable.

Details are explained in the Privacy Policy, which forms an integral part of these terms.

13. Limitation of liability

Flanio is provided "as is". We do not guarantee that the service will be uninterrupted, error-free or always up to date.

To the extent permitted by applicable law, we are not liable for indirect damages, loss of profit, loss of data, or damages arising from third-party providers' services.

This limitation does not affect liability for intent or gross negligence, nor any mandatory rights you have under consumer protection law.

While travelling, you remain responsible for your own safety, health, insurance and travel documents.

14. Changes and interruptions to the service

We may improve the service and add or remove features. We will give reasonable notice of significant changes. The service may be temporarily unavailable due to maintenance, technical problems or legal requirements.

15. Termination

You can delete your account at any time from within the app. What happens to your data afterwards is explained in the Privacy Policy.

If you breach these terms we may suspend or terminate your account. In cases of serious breach we may act without prior notice.

16. Changes to these terms

We may update these terms. The current version is always published at flanio.com.tr and the "last updated" date changes. We will notify significant changes in the app. Continuing to use the app after a change means you accept the new terms.

17. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul have jurisdiction.

If you use the app as a consumer, your right to apply to consumer arbitration committees and consumer courts is reserved; this clause does not limit that right. If you are resident in the European Union, the mandatory rights granted to you by the consumer law of your country are reserved.

18. Language

The Turkish version of this document is the governing text. Translations into other languages are provided for information only; in case of conflict, the Turkish version prevails.